INTRODUCTION
Located in a rural community, Wyoming County Community Health System (WCCHS) prioritizes exceptional patient care and community health. However, like many hospitals, they faced the burden of time-consuming data abstraction tasks, impacting their core mission.
CHALLENGE
Overcoming the Hurdles of In-House Data Management
Like many hospitals leading in quality, Wyoming County Community Health System strives to be conscious of how it handles one of its most valuable resources – the time and focus of its skilled clinical staff. And also like many teams, the process of managing abstraction in-house felt cumbersome. So they set forth to think differently about how to solve the problem of data collection.
SOLUTION
Elevating Patient Care with ADN’s Smartsourcing Solution
They discovered ADN’s Data Abstraction Smartsourcing service and immediately recognized the impact of a smartsourcing partner freeing them up to focus on their core competency – patient care. What set ADN apart from other smartsourcing options, according to Wyoming County Community Health System, was ADN’s dedication to customer support and expertise. As Tonya Beardsley, Quality and Risk Management Coordinator at Wyoming County Community Health System emphatically states, “I can say that since I began, the ADN team has been extremely helpful in answering any and all questions I have in a timely manner. Usually the same day!” This level of support was transformative for Wyoming County Community Health System.
More recently, while diving deep into their Sepsis quality measures, Tonya Beardsley shared that the support from ADN’s Account Lead has been exceptional in helping them understand these measures. “She has been able to answer all our very detailed questions and sent educational resources as well. The continued and consistent support has been of such great value to our organization.”
RESULTS
#1: Focused Quality Improvement Initiatives
With ADN lifting the data abstraction burden, the healthcare system could now channel its efforts towards proactive quality improvement, utilizing its quality data more effectively.
#2: Enhanced Team Collaboration
The partnership facilitated better collaboration among their IT team, administration, and staff, ensuring quality care was accurately documented and prioritized.
#3: Exceptional Support for Sepsis Quality Measures
“The support from ADN’s Account Lead has been exceptional in helping us understand these measures,” Beardsley said. This support was instrumental in enhancing their understanding and management of complex quality measures.
With its strategic partner in place, Wyoming County Community Health System’s journey to improve overall patient care gained momentum. The partnership enabled them to shift their focus from data abstraction and collection to proactive quality improvement initiatives. There was a sense of relief from the newfound blocks of time in their days and weeks to use all their quality data to drive change, thanks in part to ADN’s expertise and responsiveness.
In addition, collaboration became more efficient among their IT team, administration, and staff who wanted to ensure that quality care was accurately documented. Their driving principle — quality care — became a concerted team effort, with ADN as a vital part of that team.
CONCLUSION
Wyoming County Community Health System’s journey with ADN serves as a helpful reminder that even in rural settings, outstanding patient care and data-driven quality improvement are within reach.
For those on a similar path, take away this blueprint for success: Partner with experts like ADN who not only provide excellent data abstraction services but also empower your team with knowledge and responsive support. Embrace the shift from passive data collectors to active change agents, and make quality care a collaborative endeavor.
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