Several years ago, Baptist Health Louisville was facing an upcoming retirement within their abstraction staff, and the quality leadership team foresaw several potential problems they wanted to avoid. First, the existing abstraction staff didn’t have the capacity to take on all the extra work from their retiring colleague. They could possibly cover the workload temporarily. But shifting the work to them wasn’t a long-term solution and would inevitably cause burnout. Secondly, without a longer-term solution in place, a backlog would certainly pile up.
Launching a search to hire a replacement abstractor is usually the first response to anticipated turnover. But finding the right qualified professional with the necessary experience in data abstraction is difficult and costly. Without sufficient experience and training, data accuracy can suffer. So Baptist Health Louisville decided to explore alternatives to keeping abstraction in-house.