INTRODUCTION
A leading healthcare organization in California, renowned for its relentless pursuit of healthcare quality, faced critical challenges in efficiency and transparency. This case study explores how their partnership with ADN stabilized their approach to data collection, leading to a new environment that better empowers their quality team to improve patient care.
CHALLENGE
A Struggle for Efficiency and Transparency
The hospital’s previous vendor for data abstraction outsourcing and core measures application prompted concerns through the addition of unclear technology fees that appeared unjustified. The lack of transparent pricing posed challenges in efficiently allocating resources to support their quality improvement initiatives.
SOLUTION
ADN’s Commitment to Transparency and Excellence
In their pursuit of a solution that could offer transparency and efficiency, the Director of Quality & Performance Improvement found ADN. This discovery was significant. ADN not only provided industry-leading data abstraction services but also maintained a fair and transparent pricing structure, a departure from the previous vendor’s murky approach.
What’s more, the combined cost of ADN’s Data Abstraction Outsourcing service and Core Measures Application was not just competitive; it was substantially lower than what the hospital had been paying for their Core Measures Application alone.
IMPLEMENTATION
A Partnership Anchored in Trust
According to the Director of Quality & Performance Improvement, ADN’s quality experts have become trusted allies, ensuring prudence regarding submission deadlines, and fostering a sense of collaboration that feels more like a partnership than a vendor-client relationship.
“ADN is solid. I have confidence in the accuracy of the abstractions. The senior quality specialist sends helpful reminders regarding submission deadlines, but not too many. When I have questions, they are responsive, I email or call their phone,“
the Director of Quality and Performance Improvement said.
RESULTS
Empowering Resilience and Innovation
#1: Operational Efficiency and Insight
The user-friendly ADN Core Measures Application enabled the hospital to efficiently track and analyze performance data, illuminating the path to improvement and leading to more informed decision-making.
#2: Enhanced Sepsis Compliance
The Director highlighted ADN’s instrumental role in providing detailed information on sepsis cases. “Our ADN abstraction team has provided helpful information about sepsis fallouts (attribution unit, attribution practitioner, brief synopsis), and this should help us drill down and narrow our focus for improving sepsis bundle compliance moving forward.”
#3: Resilience Amidst Turnover
The Director noted, “The consistent data abstraction support provided by ADN for mandatory data for CMS, primary stroke, etc., has enabled us to keep running operations smoothly in spite of fluctuations in staffing and limited resources.” This highlights ADN’s role in maintaining continuity and quality of care, even in the face of staffing challenges.
#4: Emotional and Professional Impact
Few companies talk about the emotional and professional impact a partner selection has on the leader who selects them. At ADN, we believe this matters a great deal. We know that the care, sincerity, reliability, and competence we bring to the partnership reflects not just on us, but on the quality leader who selected us and extended trust to us. The Director expressed a profound sense of relief and confidence in the accuracy of data and operational efficiencies achieved, emphasizing the ease of providing timely, critical feedback to clinical teams for continuous improvement.
CONCLUSION
The collaboration with ADN ushered in a new era for the healthcare institution:
Transparency and Trust
ADN’s clear pricing structure eradicated previous uncertainties, fostering a relationship built on trust and security.
Partnership Beyond Service
The relationship evolved into a partnership offering not just solutions, but also emotional support and a sense of shared mission.
Strategic Improvement
The insights gained through ADN’s services have been pivotal in enhancing patient care and operational effectiveness.
For healthcare leaders on a similar path, consider ADN as your trusted ally. Let ADN transform your story into a testament of achievement.
Get In Touch with Us