Healthcare Incident Reporting Software
Healthcare incidents are complex. Reporting them shouldn’t be. ADN’s intuitive healthcare incident reporting software empowers your team to capture, track, and analyze incidents, near misses, and unsafe conditions—without the complexity, cost, or clutter of legacy systems.
WHY IT MATTERS
Why Healthcare Incident Reporting Matters
In healthcare, even small errors can lead to serious outcomes. A robust healthcare incident reporting software helps prevent harm, reduce risk, and improve outcomes by identifying patterns early and encouraging proactive response.
The right system can:
- Enhance safety by uncovering trends and root causes.
- Support near miss capture to address vulnerabilities before harm occurs.
- Drive continuous improvement through real-world data insights.
case studies
How One Hospital Turned an Operational Transition into an Opportunity to Improve Patient Safety
Product Summary
Product Summary:
Healthcare Incident Reporting Software
Your team’s ability to provide safe care depends on capturing the right data—and making sense of it. Many organizations still rely on manual processes that are time-consuming and prone to gaps. ADN’s healthcare incident reporting software automates the process, ensuring that your team captures critical information and can act on it quickly.
Our solution offers a better way to:
- Eliminate manual workflows
- Collect richer, more accurate incident data
- Analyze and respond to trends
- Engage staff at all levels in a shared mission of safety
Streamline Incident Reporting from the Front Line
Most reporting systems are clunky and time-consuming. ADN’s healthcare incident reporting software removes barriers to reporting and encourages staff engagement:
- Smart, dynamic forms that adjust based on the type of incident.
- Auto-populated patient data via ADT feed—just enter the Encounter ID.
- No logins required for staff, with optional anonymous submissions.
- Accessible via secure, web-based interface.
Capture More Than Just Patient Events
While many tools focus solely on harm events, ADN enables you to:
- Document unsafe conditions before harm occurs.
- Record near misses to understand system-level breakdowns.
- Gather data that supports proactive safety initiatives.
Customize What You Capture
Tailor the platform to your organization’s needs:
- Edit standard categories (e.g., falls, medication errors).
- Create facility-specific subcategories to track local risks.
- Attach documents, media, and comments for richer context.
Simplify Follow-Up with Built-In Management Tools
Timely investigation and resolution are key to reducing risk. Our incident reporting software for healthcare includes:
- Prioritized work queues based on severity and harm level.
- Automated notifications and reminders to investigators.
- Role-based assignment to streamline task management.
- Real-time alerts sent the moment an event is submitted.
Built for Busy Safety & Risk Leaders
Our interface helps leaders:
- Stay organized with filtering and sorting tools.
- Focus on high-risk events first with automated triage.
- Eliminate manual tracking with intelligent automation.
PSO Protections Included
As a federally listed Patient Safety Organization (PSO), ADN provides:
- Federal confidentiality protections under the Patient Safety Act.
- Peer-to-peer learning opportunities through our PSO network.
- Seamless support for safe data submission and compliance.
Gain Clarity Through Actionable Analytics
Use your data to make informed, strategic decisions:- Interactive dashboards that update in real time.
- Smart filters to analyze events by department, shift, or severity.
- Event-specific dashboards for trends like falls or medication errors.
- Click-to-drill functionality for in-depth review.
- One-click exports for use in presentations and reports.
Proprietary Subcategories for Deeper Insight
Our PSO-led analysis revealed that over 40% of reported incidents were categorized as “Other.” To address this, we developed 33 proprietary subcategories that:- Make classification clearer and more actionable.
- Surface trends overlooked by standard taxonomies.
- Allow benchmarking with greater precision.
1. Incident Collection
Intuitive Event Collection
As a web-based system, rollout is as easy as installing a desktop shortcut to our secure app. With built in dynamic and intelligent form logic, our patient safety event reporting application guides frontline staff through a form submission, only requiring the fields necessary to that incident, near miss, or unsafe condition.
Auto-Populated Patient Data
Our application easily connects to your Admit and Discharge Transfer (ADT) feed. When submitting a form, staff only need to fill in the Encounter ID. Then the patient’s name, age, admission date, and many other fields are pre-populated with the correct data. Not only does this save time, but it reduces the chance for human error.
Capture More than Incidents
Many event reporting processes focus primarily on incidents that reach the patient. However, near misses and unsafe conditions can reveal fractured systems and processes that lead to errors. Focusing primarily on incidents forces staff into a reactive posture, rushing to diagnose and fix what has already happened. Many quality-leading organizations are striving for a more proactive focus by concentrating on near misses and unsafe conditions.
We understand that not all patient safety events may fit neatly into a defined AHRQ Common Format Event Type (e.g., Fall, Medication). ADN has created Other Subcategories to help you characterize these events. Our application allows acute care facilities to edit existing subcategories to better clarify their purpose. Additionally, add custom subcategories to separately capture and monitor facility-specific event types. This feature ensures your facility captures all the data you need, exactly the way you need it.
Capturing as much information about a patient safety event is critical to diagnosing fractured systems and processes. The Attachment feature allows you to attach, store, and view supplemental docs related to an event in most file types. This provides your facility with an option for secure storage and easy organization and retrieval.
2. Incident Management
Anyone who truly understands the daily work life of a director or manager in patient safety or risk knows one thing for certain: They wear a LOT of hats. Time is not a luxury in their world. That’s why we built the work queue with exactly that in mind.
Our event reporting application automates many processes for you. When an event occurs, you and other designated managers will receive email notifications instantly. With a couple of clicks, you can assign it to one or more staff members for follow-up investigation. As the event ages, reminder emails will automatically nudge the assigned investigators to ensure timely completion.
With the ability to sort and filter your work queue, you can easily ensure you’re always working top priority events first, such as those with a higher level of harm.
Other hospitals we’ve worked with that transitioned from a paper process complained that their prior process was very manual and scattered. They felt lucky if they even learned about the events that happened. Our tool helped make their incident reporting process more efficient, including real-time event notifications. It removes the lag time between when an event occurs and when you learn about it. Plus you get access to real-time analytics dashboards without the need for manual data entry and manual report production, which wastes valuable clinical resources and introduces the opportunity for error. Our application frees you up to spend time working on improvement initiatives instead of collecting and aggregating event data for manually built reports.
By partnering with us, you will reduce risk because we’re a listed Patient Safety Organization. So as an added bonus you get free access to the federal protections and knowledge sharing from our PSO.
3. Analytics & Dashboards
The Quality Assurance Communication Event Reporting System includes powerful interactive dashboards that make it easier than ever to visualize and interpret your patient safety data. This feature combines all of the key reports you depend on into one place to streamline your workflow.
Save Time with Smart Filters
Our application’s filtering functionality updates your dashboard instantly, giving you the ability to quickly separate events by different criteria combinations on the fly as you slice and dice your data. Plus, you can save default filters so the data you analyze most often is ready and waiting when you log in. All dashboards are tailored to each user’s role within your organization, making it easier to engage your department and event managers and empower them to conduct their own analysis and take ownership of their department’s patient safety data.
Drill Down without Leaving the Dashboard
The layout of each dashboard is designed to provide a quick and concise overview of your event data. But drilling down is easier than ever and can be done by clicking within any graph, which will apply your selections to the entire dashboard.
Delve Deeper with Event Type Dashboards
The Event Type Dashboards allow you to easily scrutinize your event-specific data in one, combined view making it easier to identify correlations. For example, the Fall Dashboard breaks down falls by age, types of injury, risk factors, activities prior to fall, interventions, contributing medications, and more.
Share Insights with Easy Graph Exporting
Just as important to your independent analysis is your ability to share it with your team and leadership. In a matter of seconds, you can easily export an image or PDF of any dashboard graph to be able to share it in a meeting or presentation.
As a Patient Safety Organization, our team conducted a deep dive analysis of 4 years of data and determined that events categorized as “Other” accounted for over 40% of all the submitted patient safety events, a trend other PSOs around the country are also finding. Thus, our team developed a proprietary list of 33 subcategories, which allows providers to better isolate and understand the types of events that do not fit neatly within the Common Formats developed by the Agency for Healthcare Research & Quality. The subcategories that we developed from our intensive analysis sparked a national conversation with other organizations wanting to follow suit. Our team was even invited to present on the subcategory analysis findings at the National Association for Healthcare Quality Conference.
Easily Export Your Data Whenever You Want
At American Data Network, we believe your data is just that — YOUR data. Unlike some vendors, we don’t charge you to export your data. From our event reporting application, you can easily export to CSV, XLS, PDF, or XML whenever you need.
the adn difference
Why partner with us?
By being both flexible and affordable, our healthcare incident reporting software suits hospitals large and small, clinics, and more.
Many providers reluctantly remain with their outdated paper-based or in-house built processes because most healthcare incident reporting software solutions are unaffordable. We believe all providers should have access to the ability to make the best use of their patient safety data. That’s why we built an application suitable and affordable for a facility of ANY size.
More than 10 years ago, several of our clients approached us with a problem. None of the patient safety event reporting solutions on the market were acceptable. So we worked hand-in-hand with them to develop a healthcare incident reporting software solution that truly suited their needs. Since then, we’ve remained dedicated to keeping clients and their feedback top of mind for all our enhancements, ensuring the application remains the solution to all your actual event reporting problems.
Frontline Staff
Events are reported by staff on the front lines. No user accounts needed. Plus, with the ability to allow anonymous event submissions, you’ll get insight into previously hidden unsafe conditions while promoting the growth of your Just Culture. While approximately 80% of users self-identify, the anonymous option helps reveal a notable portion of safety issues that could have remained unknown.
Managers
Our application allows for event and department manager user roles. This enables your leaders to manage the events specific to their role and/or department. In addition to being able to coordinate the follow-up investigations of events, our healthcare incident reporting software empowers them to conduct their own analysis and take ownership of their department’s patient safety data. Perhaps a time of day report reveals a large portion of falls occurs during the hours associated with shift change. With the ability to better analyze their own department, managers can come to patient safety meetings prepared with the team’s performance as well as improvement recommendations.
Directors and Senior Leaders
With the ability to generate all the necessary risk and patient safety incident reports literally in a few clicks, preparing for senior leadership meetings is a breeze. Not only do you have the pulse of your facility’s safety always at your fingertips, but you will be better equipped to set strategic goals and priorities.
THE OBJECTIVE
Goals for Healthcare Incident Reporting Software
The transformation from traditional manual incident reporting to digital systems has been significant. Incident reporting software healthcare systems, as a result, have emerged as game-changers. Some benefits include:
Ease of Incident Reporting
It simplifies the process of reporting an incident. If an incident occurred, the healthcare provider can report it swiftly using a mobile app.
Effective Healthcare Incident Management
Healthcare incident reporting software ensures efficient reporting and management of healthcare events.
Improved Patient Care
The use of patient safety software aims to improve patient experiences and outcomes.
The transformation from traditional manual incident reporting to digital systems has been significant. Incident reporting software healthcare systems, as a result, have emerged as game-changers. Some benefits include:
Ease of Reporting
It simplifies the process of reporting an incident. If an incident occurred, the healthcare provider can report it swiftly using a mobile app.
Effective Management
An incident management software ensures efficient reporting and management of healthcare events.
Improved Patient Care
The use of patient safety software aims to improve patient experiences and outcomes.
The transformation from traditional manual incident reporting to digital systems has been significant. Incident reporting software healthcare systems, as a result, have emerged as game-changers. Some benefits include:
Ease of Reporting
It simplifies the process of reporting an incident. If an incident occurred, the healthcare provider can report it swiftly using a mobile app.
Effective Management
An incident management software ensures efficient reporting and management of healthcare events.
Improved Patient Care
The use of patient safety software aims to improve patient experiences and outcomes.
The goal is to create a patient safety report that is effective and easily understood. That’s where a patient safety reporting system and safety incident reporting tool come into play. They help in:
Encouraging Incident Reporting
These tools make event reporting in healthcare straightforward, prompting more people to report workplace incidents.
Ensuring Follow-up
Designed by Healthcare, for Healthcare
Over a decade ago, ADN partnered with healthcare leaders to build a reporting tool that actually met their needs. Today, our healthcare incident reporting software is:
- Affordable for clinics and powerful enough for health systems.
- Flexible to match your organization’s workflows.
- Continuously improved with feedback from real users.
Healthcare Incident Reporting Software – Built for Every Role in Your Organization
Frontline Staff
- Report incidents in seconds—no training needed.
- Use anonymous reporting to surface hidden risks.
Managers and Department Leads
- Assign investigations, track follow-up, and analyze trends.
- Arrive at safety huddles prepared with data and insights.
Executives and Quality Leaders
- Access facility-wide trends at a glance.
- Use real-time data to guide strategic priorities.
“ADN’s Healthcare Incident Reporting Software has proven to be a much more superior tool than the event reporting functionality contained within our electronic medical record system. I have instant access to a multitude of reports and feel like I have a better handle on which patient safety issues we really need to be focusing on in our facilities. ADN’s QAC tool is reliable, and it simplifies the job of managing the range of events that can happen across a system.”
Corporate Director, Quality Resources
Conway Regional Medical Center
Ready to Improve Healthcare Incident Reporting?
Ready to see ADN’s Healthcare Incident Reporting Software in action? Reach out to schedule a personalized demo.
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