Survey readiness

The Overlooked Link Between Safety Culture and Survey Readiness

Survey readiness is more than organized documentation. It reflects how well a hospital’s safety culture turns policies into reliable daily practice. Learn how measuring and strengthening culture creates consistent performance and confident survey outcomes.
Grievance training

Grievance Training: Aligning People, Processes, and Data to Reduce Risk and Improve Patient Experiences

Effective grievance training turns policy into consistent action. Learn how hospitals align people, processes, and data to meet CMS and Joint Commission requirements, resolve cases faster, and strengthen patient trust.
complaint management

Hospital Complaint Management: Addressing the Sharp Rise in Patient Concerns

Hospital complaints have surged 79% in five years, placing significant pressure on Quality and Patient Safety teams. This guide provides evidence-based strategies to strengthen complaint management systems, from technology implementation to staff training.
Patient Safety Culture Survey

Patient Safety Culture Survey Trends Across Hospitals Reveal Persistent Gaps

By analyzing AHRQ patient safety culture survey (SOPS) data across multiple hospitals and health systems, we uncovered recurring challenges that can put patients and staff at risk. Learn which dimensions consistently score lowest, and discover strategies to strengthen safety and organizational performance.
Team of doctors using a laptop to review grievance policy documents

Creating an Effective Grievance Policy: A Guide for Hospital Leaders

An effective hospital grievance policy is key for protecting patient rights, resolving complaints, and improving satisfaction scores. Learn how to avoid common policy pitfalls, ensure regulatory alignment, and build trust through transparent, accountable patient grievance management.
Doctors reviewing cms grievance response requirements paperwork

Navigating Complaints and CMS Grievance Response Requirements

Hospitals must comply with CMS grievance response requirements to maintain Medicare and Medicaid eligibility. This guide explains how to distinguish between complaints and grievances, outlines key CMS guidelines, and offers practical strategies for managing patient feedback effectively.
Men and women thoroughly wash their hands

Leveraging Data and a Hand Hygiene Monitoring System to Improve Infection Control

Hand hygiene monitoring systems can empower healthcare organizations to track compliance, reduce healthcare-associated infections, and create safer clinical environments. Learn how to choose the right tools, overcome monitoring challenges, and turn hygiene data into action.