Team of doctors using a laptop to review grievance policy documents

Creating an Effective Grievance Policy: A Guide for Hospital Leaders

An effective hospital grievance policy is key for protecting patient rights, resolving complaints, and improving satisfaction scores. Learn how to avoid common policy pitfalls, ensure regulatory alignment, and build trust through transparent, accountable patient grievance management.
Doctors reviewing cms grievance response requirements paperwork

Navigating Complaints and CMS Grievance Response Requirements

Hospitals must comply with CMS grievance response requirements to maintain Medicare and Medicaid eligibility. This guide explains how to distinguish between complaints and grievances, outlines key CMS guidelines, and offers practical strategies for managing patient feedback effectively.
Men and women thoroughly wash their hands

Leveraging Data and a Hand Hygiene Monitoring System to Improve Infection Control

Hand hygiene monitoring systems can empower healthcare organizations to track compliance, reduce healthcare-associated infections, and create safer clinical environments. Learn how to choose the right tools, overcome monitoring challenges, and turn hygiene data into action.
bed in the recovery room

Hospital Grievance Risk: Can Your Facility Afford Unresolved Complaints?

Unresolved hospital grievances don’t just risk compliance—they silently erode your bottom line. Use our free calculator to uncover how much revenue your organization could be losing and learn how to take control with a smarter grievance strategy.
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Complaints and Grievances in Healthcare: Understanding the Key Differences and Requirements

Discover the essential differences between complaints and grievances in healthcare, why understanding them matters for regulatory compliance, and how effectively managing patient concerns can boost patient satisfaction and hospital quality.
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Ultimate Guide to the National Patient Safety Goals 2025 (NPSGs)

An authoritative guide designed for healthcare leaders detailing evidence-based tactics for successfully implementing each of The Joint Commission's 2025 National Patient Safety Goals.
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How to Improve Medication Errors in Hospitals

Medication errors remain a critical patient safety issue. Learn actionable strategies for quality improvement in medication errors, from reporting enhancements to tech solutions like CPOE and BCMA.